FAQ! need Help?

We’ve got you covered!

To get a replacement or refund for a wrong/faulty, or damaged item, please send us a photo of the item you received. This information helps us improve our service and investigate your case faster.

If you haven’t seen an update in your inbox, it is likely that our emails are being filtered into your Spam or Junk folder. To ensure you receive timely updates regarding your delivery:

  1. Check your Spam/Junk folder.

  2. If you find our email there, select it and click “Report as Not Spam” or “Move to Inbox.”

  3. Add our email address to your contacts or “Safe Senders” list. This tells your email provider that we are a trusted sender and ensures all future status updates arrive instantly in your primary inbox.

We aim to get your order to you as quickly as possible! To help manage delivery expectations, we encourage all customers to read our Shipping Policy prior to checkout.

If your package is “stuck” or late based on our policy guidelines, please don’t hesitate to Contact Us or via email: contact@jersora.com. Our team will get back to you as soon as possible to provide an update.

You’ve got 2 hours to cancel your order. If you don’t, it’ll automatically be printed, packed up, and sent out. No more cancellations after that.
While we can’t guarantee exchanges or returns for unwanted items, we understand that sometimes things don’t work out as planned. If you’re not happy with your purchase, please contact us at contact@jersora.com and we’ll be happy to discuss a solution.
If you accidentally give us the wrong address, it’s important to act fast. Watch your email for messages about your order. If your order doesn’t arrive, contact the post office or delivery service to pick it up. It might be held for a week before it’s sent back.
 
Be aware that returned orders can sometimes get lost. You might need to order the item again with the right address. We understand mistakes happen, and we’ll help you if the delivery service made the mistake. We’ll either send you a new one or give you your money back. Please double-check your address to make sure your order gets to you without any problems.

We’re sorry to hear about this, but we’re here to help you resolve it.
 
If your shipment status says “delivered” and it’s only been a day, please hang tight! Sometimes the carrier marks it as delivered before it actually arrives. It may show up the next day.
 
If your package still hasn’t arrived after a day, we suggest filing a claim with the shipping carrier. If you need assistance with this, feel free to contact us at contact@jersora.com.
 
We’re happy to help you file a claim, arrange a replacement shipment, or issue a refund.

 

We prioritize the security of your personal information during the checkout and purchase process by adhering to the highest industry standards.

Your credit card details are encrypted as they travel over the internet using Secure Socket Layer (SSL) technology, a standard and widely trusted method for processing payments securely. This information is used exclusively to finalize your transaction and is not stored afterward.